Creating Opportunity through Information Architecture

I'm one of more than 70 contributors to Women in Technical Communication, an anthology edited by Sharon Burton that brings together first-person accounts from the women who built this field. The book spans fifty years of industry change, told by the people who lived it. My essay covers how I got into technical writing, what the workplace actually looked like for women in the early 1990s, and the path that led me to information architecture and DITA consulting.

Every change initiative brings an agent of change — someone with a mandate, fresh perspective, and blind spots. Amber Swope explains how to engage them effectively so transformation actually sticks.

Most AI case studies are theoretical. This one isn't. DITA Strategies shares their real experience integrating generative AI into content work — including the missteps — along with a practical checklist to help you start your own initiative.