Every change initiative brings an agent of change — someone with a mandate, fresh perspective, and blind spots. Amber Swope explains how to engage them effectively so transformation actually sticks.

Learn about the curmudgeon’s value, what motivates them, and key strategies to engage them toward the success of any project.

Most AI case studies are theoretical. This one isn't. DITA Strategies shares their real experience integrating generative AI into content work — including the missteps — along with a practical checklist to help you start your own initiative.

Every successful DITA implementation needs someone who can build and maintain DITA-OT output plugins. This sample job description from Amber Swope gives you a ready-to-adapt template for the DITA-OT Developer role.

The Delivery Information Architect is the person who makes sure content doesn't just exist — it works on the platform where users actually encounter it. This sample job description gives you a template for hiring or defining the role.

The Content Strategist is the role that keeps a DITA implementation aligned with business goals — but it's often the least well-defined. Amber Swope's sample job description gives you a clear template for the role.

The curmudgeon isn't the enemy of your change initiative — they're the canary in the coal mine. Amber Swope explains why their resistance is worth listening to and how to turn their skepticism into a project asset.

The Management Information Architect is the role responsible for how content is structured at its source — across all delivery channels. Amber Swope's sample job description gives you a clear, adaptable template for defining or hiring for the role.

Most DITA implementations fail to involve an information architect early enough — or at all. Amber Swope explains the two distinct flavors of IA your implementation needs, and why the role should never be left until the end.

Intelligent content fuses technology with human capability and knowledge so that it is findable (via understanding human search intent), reusable, and machine readable (via structured components and metadata). This roundtable brought together different voices of experts in the intelligent content space who each have their own hand in building and/or using content that better suits the needs of a workplace.

Most organizations hand generative AI projects to IT — but the real expertise lives in the content team. This recap covers why content professionals need to be at the forefront of GenAI initiatives, and what that leadership actually looks like in practice.

On January 17th, I participated in a panel discussion with Lief Erickson and Fabrice Lacroix. Having spent the last year or so integrating generative AI into our content work, we thought it was time to share our experiences.

Your content already contains data and metadata — most teams just don't know where to find it. This implementation checklist and resource guide from Amber Swope walks you through how to surface, assess, and put that metadata to work.

What’s the difference between platform dependent and platform independent deliverables? And why should we care? In this episode, Patrick Bosek and I talk troubleshooting and the difficulties of validating information architectural design and implementation.

The global volume of content is growing at exponential rates. We need more and more Information Architects to structure and direct that content to the appropriate people and places. In this podcast, Patrick Bosek and I discuss possible career entryways for aspiring Information Architects.

Patrick Bosek and Amber Swope discuss the history of Information Architecture, the value of DITA, and the art of harmonizing content collections.

In this video, we discuss how information architecture can evolve over time, share strategies for aligning information architecture with business goals, and explore differences in IA maturity models.

A CCMS implementation built on weak information architecture will fail. Amber Swope's readiness assessment gives you a concrete checklist of everything your IA needs to have in place before your implementation begins.

If you want to fully leverage your CCMS features, it’s time to update your IA. Learn how to evaluate your map structures, topic structures, metadata, and content reuse strategies.

In this on-demand IXIATalks webinar, Amber Swope and Rob Kimm discuss how business requirements dictate the appropriate governance for information architecture, technology, and process.