This agent of change represents both your organization’s greatest opportunity for breakthrough improvement and its highest risk of disruptive failure. The difference between these outcomes depends on how you choose to engage with them – and how they choose to engage with you.

Curmudgeons can be valuable assets when it comes to initiating new projects or changes at work. By understanding their motivations and engaging them effectively, we can harness their expertise and insights to make our initiatives stronger and more successful.