Unlock the secrets of effective self-service documentation: discover how robust information architecture (IA) is not just a backend tool but the backbone of customer interaction and satisfaction. In this video, we delve into why well-structured, semantically-rich content is crucial for building outstanding documentation experiences that empower users and reduce support costs.

Information architecture documentation can, very quickly, become unweildy. The IA Checklist provides a simple way to quickly track down key decisions and data from the architecture development process.