Unlock the secrets of effective self-service documentation: discover how robust information architecture (IA) is not just a backend tool but the backbone of customer interaction and satisfaction. In this video, we delve into why well-structured, semantically-rich content is crucial for building outstanding documentation experiences that empower users and reduce support costs.

Generative AI is poised to influence the future of content architecture. Whether you're working with DITA, refining your IA approach, or exploring AI-driven documentation, this conversation offers practical guidance and forward-looking perspectives.