Becoming the Agent of Change Your Content Team Needs
Most content teams have someone who ends up responsible for driving change — not because they volunteered, but because the work demanded it. In this conversation with Dawn Stevens on The Content Wrangler, I talk through what it actually takes to step into that role: how to know yourself well enough to contribute, how to ask the questions that surface real resistance, and why the age of effort is over.
When Design Meets IA: Building Content That Actually Works
A practitioner-driven walkthrough of how design and information architecture must work together — not in sequence, not in silos — to build content experiences that hold up in the real world.
How to Work with Your Agent of Change
Four scenarios that reveal the blind spots, team reactions, and practical takeaways for agents of change and their teams navigating tool adoption, structured authoring, new metrics, and process change.
Love Your Curmudgeon: Embracing Your Least Likely Partner In Transformation
The skeptic on your team who resists every change initiative might be your most valuable asset. Amber Swope explains how to understand, engage, and ultimately win over your curmudgeon.