How to Work with Your Agent of Change
Four scenarios that reveal the blind spots, team reactions, and practical takeaways for agents of change and their teams navigating tool adoption, structured authoring, new metrics, and process change.
Love Your Curmudgeon: Embracing Your Least Likely Partner In Transformation
The skeptic on your team who resists every change initiative might be your most valuable asset. Amber Swope explains how to understand, engage, and ultimately win over your curmudgeon.
Coffee and Content: Developing Information Architecture in an Agile Environment
Agile and information architecture don't always play nicely together — but they can. Amber Swope explains how IAs can use backlogs, content stories, and sprint planning to stay ahead of the development team.