How Information Architecture Powers Self-Service Documentation
Good self-service documentation doesn't happen by accident — it starts with information architecture. Amber Swope and Lief Erickson explain how IA structures content that users can actually find and use on their own.
Content Matters: Unlocking the Power of Information Architecture
How do you scale your content strategy while preparing for AI? Amber Swope covers IA maturity models, DITA roles, and generative AI's impact on content architecture in this hour-long podcast conversation.