How to Work with Your Agent of Change
Four scenarios that reveal the blind spots, team reactions, and practical takeaways for agents of change and their teams navigating tool adoption, structured authoring, new metrics, and process change.
What To Do If You Don’t Have An IA On Your Staff
Most teams doing structured content work don't have a dedicated information architect. That doesn't mean the IA work doesn't need to happen — it means someone on your team is already doing parts of it without the title or the framework. In this session, I walk through the distinction between management IA and delivery IA, and what a small team can do to make real progress on both without hiring a full-time specialist.
The Information Architect's Role in a Successful DITA Implementation
Most DITA implementations underestimate what information architecture actually requires — and that gap shows up in the content well after go-live. In this STC presentation, I walk through the distinction between management and delivery IA, how the DITA Maturity Model maps investment to return, and what an information architect actually does at every stage of the content lifecycle, from authoring through delivery.
Content Components Podcast: Everything Information Architecture Part 2
How do you become an information architect when there's no official degree or certification path? Amber Swope explores the career routes that lead to the IA role in part two of this series.
Becoming an Information Architect: Episode 2, Part 1
How do people actually become information architects? Amber Swope surveyed 35 IAs to find out — and shares what their paths, roles, and day-to-day work really look like in part one of this three-part series.